LAST UPDATED: 10 SEPTEMBER 2026
Terms & Conditions
Dawid Szczuaszek trading as DS Digital Solutions (“DS Digital Solutions”, “we”, “us” or “our”) supplies website design, development, managed website services and NFC review-card services. These Terms are principally for business customers and apply unless a quotation or other written agreement says otherwise.
Service provider: Dawid Szczuaszek trading as DS Digital Solutions
hello@dsdigitalsolution.uk
1. Definitions
In these Terms, the Client is the person or organisation purchasing services; the Services are the services we agree to supply; the Project is the particular work described in a quotation, proposal, invoice, email or other written agreement; the Quotation is the written scope and price we issue; and the Deliverables are the final items expressly included in the agreed Project.
2. Forming the contract
A contract is formed when the Client accepts a Quotation verbally or in writing, instructs us to proceed, pays a deposit or invoice, signs or electronically accepts an agreement, or otherwise clearly confirms that work should begin.
The contract consists of the relevant Quotation, these Terms and any later written variation. A specific term in the Quotation takes priority if it conflicts with these Terms for that Project. Unless stated otherwise, a Quotation is valid for 30 days.
3. Deposits, bookings and reserved time
If a Quotation requires a deposit or initial instalment, it secures production time and allows us to plan the Project, allocate resources, carry out preparation and make agreed third-party commitments. The payment schedule in the Quotation is binding.
If the Client cancels or indefinitely postpones a Project before completion for reasons unrelated to our material breach, we may retain a reasonable amount for work completed, time reserved and costs already incurred. If those amounts exceed payments already received, we may invoice the difference without recovering the same loss twice. Any balance due to the Client will be calculated fairly and returned where required.
A Client delay lasting more than 60 consecutive days may be treated as postponement or cancellation after written notice. Resuming postponed work is subject to our current availability and may require a revised timetable or quotation.
4. Project scope
We supply only the work expressly included in the agreed Quotation. Examples, exploratory discussions and suggestions are not part of the scope unless added in writing. New pages, substantial redesigns, additional functionality, integrations and other out-of-scope requests may be separately quoted, charged at an agreed rate or declined.
5. Client responsibilities
The Client must provide accurate information, final copy, images, logos, product or service details, prices, policies, approvals, access credentials and feedback reasonably needed for the Project. The Client is responsible for checking that supplied information is complete, lawful and suitable for publication.
We may rely on the Client’s instructions without independently verifying them. Delayed content, access or approval may extend the timetable and may cause the original production slot to be lost.
6. Revisions, feedback and approval
The included revision rounds are those stated in the Quotation. If no number is stated, we will make the reasonable amendments needed to complete the agreed scope. A change of direction, reversal of an approved decision, replacement of approved work, new pages or functionality, or work caused by a changed brief may be charged separately.
Approval of a design, feature, stage or Deliverable means that stage is accepted. The Client must check names, prices, contact details, links, spelling and supplied content before approval and launch.
7. Timescales
Dates are estimates unless we expressly guarantee a deadline in writing. We will use reasonable efforts to meet the agreed timetable, but are not responsible for delay caused by the Client, scope changes, third-party platforms, hosting or software providers, APIs, payment processors, illness or circumstances outside our reasonable control. A Client-caused delay extends the timetable by a reasonable period.
8. Fees and payment
Fees and due dates are stated in the Quotation or invoice. No VAT is currently added unless we notify the Client otherwise. Invoices must be paid by their due date and do not depend on whether the Client has internally reviewed, launched or commercially used completed work unless the Quotation expressly says so.
We may pause work when an invoice is overdue. We are not required to launch or transfer a website, release final Deliverables, provide administrative credentials or transfer agreed intellectual-property rights until all amounts due for the Project have been paid.
For business Clients, we reserve the rights available under the Late Payment of Commercial Debts (Interest) Act 1998, including statutory interest and permitted recovery costs.
9. Third-party costs and services
Unless expressly included, the Client is responsible for third-party costs such as premium domains, software licences, fonts, stock media, email services, payment processing and external integrations. Providers may change their prices, terms, availability or technology. Work required because a third-party service changes, is withdrawn or becomes incompatible may be charged separately.
10. Websites and technical services
We will use reasonable skill and care, but websites, software and internet services cannot be guaranteed to operate without interruption or error, remain immune from cyberattack, or stay compatible with every future browser, device or third-party update. Client or third-party changes made after delivery may affect our ability to correct an issue.
11. Search visibility, enquiries and reviews
Search rankings, website traffic, enquiries, sales, revenue and other commercial results depend on factors outside our control and are not guaranteed. DS Review Hub makes it easier to reach a review page and provides card-activity statistics; it does not guarantee that a customer will leave a review or provide a particular rating. Clients must follow the rules of Google and any other review platform they use.
12. Intellectual property
The Client retains ownership of original material it supplies. Rights in final Project-specific Deliverables are those stated in the Quotation and do not transfer until all related invoices are paid. We retain ownership of pre-existing materials, reusable code and components, development methods, tools, templates and general know-how. Third-party assets remain governed by their own licences.
Unless confidentiality is agreed in writing before work begins, we may identify the Client and display completed public work in our portfolio, proposals and social media.
13. Client materials and legal content
The Client confirms that it owns or has permission to use all supplied material and is responsible for claims arising from material we use according to its instructions. Unless specifically retained to do so, we do not provide legal, tax, financial, medical or regulatory advice. The Client remains responsible for its privacy notices, cookie wording, terms, accessibility duties, consumer information, prices, claims, copyright and industry-specific compliance.
14. Confidentiality and data protection
Each party will protect confidential business and technical information received from the other and disclose it only where needed to perform the contract, to advisers or contractors under suitable duties, where required by law, or with permission. Each party must comply with applicable UK data-protection law. Our handling of personal information is explained in the Privacy Policy.
15. Managed Website Service
The Managed Website Service is separate from the website-build Project. It costs £39.99 per month and currently includes managed hosting, connection and DNS support for one customer-owned domain, SSL management, security and software maintenance, monitoring, basic technical support and up to 30 minutes of reasonable minor content updates each month. The Client buys and owns the domain and remains responsible for the registrar account and any registration or renewal charges.
Unused update time does not roll over. Minor updates normally cover small changes to existing text, images or contact details. New pages, major redesigns, ecommerce, booking systems, bespoke features, substantial development and work beyond the allowance require a separate agreement.
16. Stripe and recurring payments
Managed-service payments are processed through Stripe-hosted checkout. By subscribing, the Client authorises recurring monthly collection until cancellation. The Client must keep its payment and billing details current. Stripe handles payment information under its own terms and privacy practices; we do not directly store complete card details.
17. Failed or overdue subscription payments
Stripe may retry a failed payment. If payment remains outstanding for seven days, we may suspend updates, support or hosting after notice. If it remains unpaid for 30 days, we may end the managed service. Suspension or termination does not cancel charges that properly became due earlier.
18. Cancelling the managed service
There is no minimum subscription term. The Client may cancel before the next billing date by emailing hello@dsdigitalsolution.uk with the business name and subscription email. Cancellation takes effect at the end of the current paid billing period and no later monthly payment is due.
The website remains hosted until that paid period ends. The Client then has 30 days to arrange transfer of the website and any customer-owned domain to a suitable provider. We will provide reasonable transfer assistance and transferable Project-specific files where technically and legally possible. If no alternative hosting is arranged, we may remove the website and later delete retained backups.
19. Project cancellation and refunds
The Client may request cancellation in writing at any time. Cancellation does not undo work already performed, costs incurred, time reserved or amounts already due. Section 3 applies to cancellation before completion.
Once the agreed website has been built, the website design and development charge is non-refundable. Cancelling hosting, maintenance or support does not create a refund right for the completed website build. This does not limit a right or remedy that cannot legally be excluded or a refund we expressly agree is due.
20. Acceptable use and suspension
The Client must not use the Services for unlawful, fraudulent, abusive, defamatory or infringing activity, malware distribution or conduct likely to damage systems or another person’s rights. We may suspend affected Services for overdue invoices, material breach, missing instructions, security or legal risk, unlawful requests, or abusive or threatening conduct. Suspension does not cancel amounts already due.
21. Termination
Either party may terminate for a material breach that is not remedied within a reasonable period after written notice, or immediately where it cannot reasonably be remedied. We may also terminate for persistent non-payment, insolvency, unlawful instructions or conduct that makes continued work unreasonable. Fees for completed work and committed costs become immediately payable.
If we cancel a Project for our own convenience, rather than Client breach or circumstances outside our control, we will account fairly for payments relating to Services that will no longer be supplied.
22. Liability
Nothing in these Terms excludes liability where exclusion would be unlawful. Subject to that, we are not liable for indirect or consequential loss, loss of profit, revenue, anticipated savings, opportunity or goodwill, business interruption, Client-supplied material, or systems controlled by third parties.
Our total liability relating to a website-build Project will not exceed the fees actually paid for that Project. Our total liability relating to the Managed Website Service will not exceed the subscription fees paid in the 12 months before the event giving rise to the claim. The Client should keep suitable copies of its business data and content.
23. Events outside reasonable control
Neither party is liable for delay or failure caused by circumstances outside its reasonable control, including major outages, cyber incidents, natural disasters, government action, war, civil disturbance, labour disputes, serious illness, utility or telecommunications failure, or failure of a critical third-party service.
24. General terms
Delay in enforcing a right is not a waiver. If a provision is invalid or unenforceable, it will be adjusted or removed only as far as necessary and the remaining Terms will continue. The contract is the entire agreement about the relevant Services and replaces earlier discussions not incorporated into it, without excluding liability for fraud.
A material change must be agreed by us in writing; email counts as writing. We may use suitable employees, freelancers and specialist subcontractors. The Client may not transfer the contract without our prior written consent.
25. Business and consumer Clients
Unless told otherwise before the contract is formed, we may assume the Client is acting wholly or mainly for business purposes. If the Client is legally a consumer, statutory rights and any applicable cooling-off rights take priority over inconsistent wording in these Terms. A consumer who asks us to start during a cancellation period may have to pay for Services supplied before cancellation where the law permits.
26. Notices, third-party rights and governing law
Formal notices about cancellation, termination or breach should be sent in writing by email or another method that can be retained. Except where expressly stated, nobody other than the parties may enforce the contract under the Contracts (Rights of Third Parties) Act 1999.
The contract is governed by the laws of England and Wales. Subject to mandatory consumer rights, the courts of England and Wales have exclusive jurisdiction.
27. Acceptance and contact
By accepting a Quotation, instructing us to proceed, paying a deposit or invoice, signing an agreement or allowing work to begin, the Client confirms that it has read and accepted these Terms.
Questions, notices and cancellation requests can be sent to hello@dsdigitalsolution.uk. A plain-language summary of managed-service cancellation is available on the Subscription & Cancellation page.